Beverly W Sqn

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Verified Reviewer

Do not like coffee with protein

Updated by user Aug 24, 2024

Haven’t heard from then. I need to return a product. Asap.

Original review Aug 20, 2024

Do not like coffee with protein . Would like to return it need to know how to get a refund.please respond

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Preferred solution: Full refund

Vicki B Sqd

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Verified Reviewer
| map-marker Cape Coral, Florida

Very disappointed in the Javy Coffee the product is great customer service is the worst I’ve ever had in a company! Don’t purchase from them find Javy coffee some where else !

Worst customer service Ive ever had do not buy from the company find javy coffee some where else ! That did not reply back for over 6 days!

And the way is via email ! Not a way to run a company ever !!

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Sara L Vck

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Verified Reviewer

I like this coffee

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I havent had any issues regarding this company. Ill continue to support them until I have any issues. Its definitely a time saver when making coffee in the morning.

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Pros:
  • Great coffee

User's recommendation: I do recommend

Anonymous
map-marker Wahpeton, North Dakota

No response to missing items

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I purchased in July, got my order about 18 days ago. Missing items, sent 4 emails and STILL have not heard from them about my missing items.

And of course no phone number to call only email that they don't look at. Awful customer service.

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User's recommendation: Purchase at your own risk to get all items.

Ronda W Hqi

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Verified Reviewer
| map-marker Bloomsburg, Pennsylvania

Canceled subscription and still sent

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I canceled my subscription within the timeframe and I received a notification that my subscription order was being processed. I tried to contact the company and theyve failed to respond to my messages.

Very frustrating. I would recommend not subscribing to Javy if this is how they operate.

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Nancy F Ssd

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Verified Reviewer
| map-marker North Platte, Nebraska

Not a good company.

They are very misleading. I cannot even communicate with them.

The company keeps saying they make it simple and easy. Not true.

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Anonymous
map-marker Jacksonville, Florida

Hard to cancel

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Tried many times to cancel. Took out another payment for order.

No phone number to call and cancel. Very unhappy.

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User's recommendation: Phone number 904424****

Herminia A Cwn

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Verified Reviewer

Aweful customer service

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I cant get anyone to address cancelling my subscription. I have emailed 3 times and including this morning I have emailed 4 times.

I keep getting the same auto generated response tu use the portal, there is no option on the portal to cancel. I am very disappointed in this company. Shipment went out before the 30 day renewal date. I am so very upset.

Then you get a phone number to call and after being on hold for a few minutes it says thank you for contacting customer service but this is not a working number and it directs you to email the company. This is B.S.

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Anonymous
map-marker Bessemer, Alabama

Too many

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No phone number! Only email and not swift!

Email takes days! Portal doesnt work! No way to register!

Has NO IDEA when I ordered there would be a subscription!! So wrong!

So not professional! Very unhappy!

Didnt receive the free gifts as promised!!

Terrible experience!! No proof that they will cancel!

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User's recommendation: Issues with this co!

Anonymous
map-marker Philadelphia, Pennsylvania

Cleared up an auto order issue last week so I wouldn't be charged without being notified in advance . Today I had an email saying an order was shipping..again...lol. tried to call them.# isn't ....

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Cleared up an issue thru email of auto shipping with no heads up. They cancelled my subscription.

Not even a week later I get an email today saying I have Another $100 order going out, lmao. I try to call. Say they aren't answering their number anymore. I use the option call me.

It says ok, here pay a dollar and we will call you..roflmao... I said ok. Fine.

I took care of it. Beware

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User's recommendation: Beware

Margree Kwe

Have someone call me. spavold29@***.com At...

Have someone call me. spavold29@***.com At 617-852-**** Please call asap I can’t charge to my credit card because it is now blocked because you charged me a charge that is an error. If you don’t help me I’ll have my credit card company contact you.

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Dietrick Vke
map-marker Dearborn, Michigan

A Flavored Coffee Safe For Allergies

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Shipping took a little longer than expected, but I did order around a holiday. The product itself is absolutely amazing.

The flavored concentrate is wonderful with water, some ice and a little creamer. The flavor seem to intensify once ice was added. I have not tried it hot yet. The concentrate is safe from the top 8 allergens, which was very important to me, due to allergies.

Price may seem high, but it will save me money formiced coffee. Will definitely order again.

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User's recommendation: Just read everything. There is a subscription to get the best pricing.

Anonymous
map-marker Clemmons, North Carolina

Refund money

I cancelled my subscription and returned the shipment, you sent two shipments in one week .you have received the second shipment now but you haven't refunded the amount back to me yet!!! When can I expect to receive this matter taken care of. Patricia Oakex

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Anonymous
map-marker Oxford, Ohio

Auto refill.

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I don't want this order to keep sending to me. No auto refill.

I only one the one time order. I didnt sign up for auto refill.

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Anonymous
map-marker Somerset, Kentucky

Unsubscribe

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No phone response. Phone number not effective.

Have not credited PayPal. Will return product to sender via post office.

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